Customer Experience Expert

  • náměstí Junkových 2808/2, 155 00  Praha-Stodůlky, Czech Republic
  • Unlimited Contract
  • Full-time work

Be the ambassador of customer experience and source of inspiration for Large business customers, ensure they see Vodafone as the optimum partner on their way to digitalization

What will you do here?

  • Be the owner of Vodafone business customer experience centre, bring the most inspiring digitalization usecases to life
  • Manage the digital experience of Large business customers throughout their lifecycle
  • Develop and maintain CRM for the Large business customers – use it to communicate relevant content to the right people
  • Drive improvement of digital tools (e.g. mobile selfcare) for the customers to ensure superb user experience
  • Understand Vodafone customer base and influence customer value and satisfaction throughout the lifecycle
  • Work in a team which deals with a wide range of topics – from pricing & channel performance management, through propositions & customer lifecycle management, to ATL/BTL campaigns & customers experience centre
  • Use agile way of working and experimentation to drive the best results

Do you want to look first at what we are like colleagues?

Check out our career page and see how it works.

Where will you work?

What knowledge and skills do we expect?

  • Type of school: Bachelor or Master Degree
  • Language knowledge: fluent English and native Czech
  • Total years of experience: 3
  • Ability to present to & influence Manager/Head of level
  • Ability to communicate with Large business customers´ decision makers
  • Ability to work with local teams as well as Vodafone Group or other OpCos

And we offer you

  • Here, we address each other informally and aren’t really bothered about a dress code… It suits us all just fine, and we hope you’ll feel good among us too.
  • Let’s not hide the fact that Vodafone is a big name – so we’re offering you the stable environment of our company, which is simultaneously a challenger on the telecommunications and data market.
  • We keep up with the times or even a step ahead, so with us you can enjoy 5 weeks of vacation, 3 sick days and optional home office… We also think about parents, with longer vacations for new dads and the option of returning to work sooner under exceptional conditions for moms.
  • If Vodafone, then full on – you will get a mobile phone and a great tariff with unlimited data, plus 13,500 benefit points per year which you can use in the cafeteria to buy vacations, educational courses or just to invite your dearest to the cinema.
  • We’re located on a metro line – right at the entrance actually – our headquarters are in Stodůlky. You’ll find everything you need in the building and the vicinity for your lunch break or coffee break, and you can even shop in the nearby stores.
  • And if you need to shake it off after work, you can grab one of the bikes we rent, or go to our gym located in the building.


Vodafone Czech Republic a.s.
Monika Jeřábková

Do you want to do this job? Send us a CV!

If you do not believe in a few items from the position description, it does not matter. Everything can be learned and we will be glad to help you.

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